At Home Elegance, customer satisfaction is important to us. Please read our Refund Policy carefully before making a purchase.

1. Eligibility for Refund

Refunds are only applicable under the following conditions:

• You received a damaged, defective, or incorrect product.

• The issue must be reported within 48 hours of receiving the order.

• The product must be unused, unwashed, and in its original packaging.

We do not provide refunds for:

• Change of mind

• Wrong size or color chosen by the customer

• Items damaged due to improper use or washing

2. Return Process

To request a refund:

1. Contact our support team with your order number.

2. Provide clear pictures/video of the defective or incorrect product.

3. Our team will review the request and respond within 24–48 hours.

If approved, we will arrange a return pickup or provide return instructions.

3. Refund Method

After receiving and inspecting the returned product:

• Refunds will be processed to your original payment method.

• Refund processing time may take 5–7 business days, depending on your bank or payment service.

4. Order Cancellation

• Orders can be canceled before shipment only.

• Once shipped, cancellations are not possible.

5. Exchange Option

If you prefer, you may request an exchange instead of a refund for eligible cases.
Replacement products will be sent after the return is approved.

6. Contact Us

For refund or exchange inquiries:
📧 support@homeelegance.com